Refund policy

Returns and refunds

Caventina accepts return requests for products that arrive damaged, defective, incorrect, or that malfunction during normal use. We do not accept returns for change of mind or for products that were delivered as ordered and function normally.

Request a return

Submit your request within 30 days of delivery through your Caventina account. Sign in with the email address used for your order, select the order, and choose Request return. Include a clear description of the issue and photos or video that show the damage, defect, incorrect item, or malfunction. You may also contact help@caventina.com for assistance.

Submitting a request does not guarantee approval. Caventina reviews each request before authorizing a return. Do not ship an item until you receive return instructions from Caventina.

Approved returns

If your request is approved, Caventina will coordinate the return with the supplier and send you the return label and shipping instructions. Approved damaged, defective, incorrect-item, and malfunction claims have no return-shipping or restocking fee.

A product that has been used can still qualify when it is defective or malfunctioning. A used product that functions normally is not eligible for return.

After the supplier receives and reviews the returned item, Caventina will issue the approved refund to the original payment method. Processing time at your bank or card provider may vary.

Nothing in this policy limits any non-waivable consumer rights that apply to your purchase.